PAYMENT OPTIONS

Credit Cards

iROTORS accepts Visa, Master Card, American Express and Discover credit cards for orders. During checkout, provide your billing address and telephone number in the spaces provided. Be sure to use the address and phone number exactly as it appears on your credit card statement. Incorrect information may cause a delay in processing your order.

Cashiers Checks and Money Orders

To pay with cashiers check or money order, simply use our shopping cart to purchase items you would like to order. After checkout is completed, mail the money order or cashiers check in the amount of the order total to:
iRotors, Inc., P.O. Box 5534, Norco, CA 92860
Orders WILL NOT process until funds have cleared the bank.

PayPal

PayPal allows anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online. PayPal is far less time-consuming than making a trip to the ATM or writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly unless an e-check is used. In that event, it usually takes about 5-7 business days to clear.

Google Checkout

With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. You can shop with confidence knowing that your credit card number isn't shared with sellers. And if you want to keep your email address confidential, Google can do that too.

Wire transfers

iROTORS is pleased to accept wire transfer payments. There is a minimal fee of $20.00. Please contact us for further details.

SALES TAX

Orders shipped to customers outside of California are sales tax-free. Orders shipped within California will be charged sales tax, which is automatically computed during checkout based on your Shipping Address. The tax amount will be reflected on your order before it is placed.

SAFE & SECURE SHOPPING

Shopping with iROTORS, you never have to worry about credit card safety. We guarantee that every transaction you make with iROTORS will be safe. iROTORS.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Mozilla Firefox, Microsoft Internet Explorer, Opera, and AOL. This ensures that only iROTORS can see your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

PROBLEMS WITH E-MAIL

If you have emailed any of our departments, but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider (ISP). Even legitimate commercial email, like email from our customer service departments or Order Status notifications can be blocked. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your ISP and see how to loosen the settings that filter or block email that you receive. Once you've made changes to your settings, email us once more and we'll gladly answer your question again.

If you still do not receive a reply, please fill out the “Contact Us” form. Please include your phone number and the best time to contact you, and one of our friendly customer service representatives will promptly contact you.

PRIVACY

iROTORS collects certain anonymous data regarding website usage. This information does not personally identify users, and is gathered only to improve the performance of the website. The anonymous data collected by the iROTORS website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits, vehicle selections, pages viewed, length of visit, etc.

You may also be asked to provide personally identifiable information on the iROTORS website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered
when feedback or e-mails are sent to iROTORS when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.

We use cookies to track certain browsing patterns on the website. Cookies are small bits of data cached in a user's browser. iROTORS utilizes cookies to personalize your experience on iROTORS.com, assist you in using iROTORS.com and allow us to compile site usage statistics to better improve our goods, services and products. Cookies may also be used to conduct marketing and promotional efforts, tailor advertisements to your browser, or determine the popularity of our content. The cookies collect certain identifying information, including a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies.

We will not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with iROTORS.com products purchased, and for statistical purposes for improving our site. We will only disclose your personally identifiable information to third parties to process your payment and complete your order. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered.

iROTORS may be forced to provide personally identifiable information in response to a law enforcement agency's request, subpoena, court order, or other such request required by law. Your personally identifiable information may be provided to a party if iROTORS files for bankruptcy, or there is a transfer of the assets or ownership of iROTORS in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

TERMS & CONDITIONS

NOTE: All prices are subject to change without prior notice.

This website may contain typographical errors or inaccuracies and may not be complete or current. iROTORS therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

iROTORS may participate in Affiliate Programs operated by Third Parties who may ask for personal information from you. Such information is not governed by the terms of any of these policies here. Any such website is independent from iROTORS and iROTORS.com has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. iROTORS.com does not make any representations or warranties about any website you may access through this website. A link between iROTORS.com and another website further does not mean that iROTORS endorses that website.

iROTORS does not want to receive confidential, proprietary or trade secret information through this website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to iROTORS.com will be deemed non-confidential. By submitting any such information, you are granting iROTORS an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

All content and graphics used on or incorporated into this website, and the arrangement or integration of all such content and graphics are subject to any copyrights held by or licensed to iROTORS.com or in respect of which iROTORS.com is protected or entitled to by operation of any law, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to the placement of an order or shopping with iROTORS.com. Any other use of this website content, or information contained in this website is strictly prohibited, unless the written permission of iROTORS.com first is obtained. "iROTORS.com" as well as page headers, custom graphics, buttons, images and other content on this website are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by iROTORS.com or in respect of which iROTORS.com is protected or entitled to by operation of any law. Other trademarks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this website is strictly prohibited.

This website, and any information or content on this website, are provided "as is," with all faults. iROTORS makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through this website. Except as otherwise provided under applicable laws, neither iROTORS nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if iROTORS is notified in advance of the potential for any such damages. All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk.

We reserve the right to refuse service to anyone for any reason at any time.

CORE RETURN

Our Brake Calipers come with a core charge which is built into the cost of the product. The core charge is a deposit you pay until you return your old part that you removed from your vehicle. If your old core is not destroyed and is in rebuildable good condition, fill out the form included in each box and send it back with the Core to the address shown for a cash value. A core credit is processed and a credit made to your credit card within 30 days of receiving the Caliper core and form. If the form is not correctly filled out, a core credit will not be issued. iROTORS is not responsible for return shipping on Caliper Cores.
To determine the core credit, ask our sales representative upon placing your order or contact our customer service dept.

RETURNS AND CANCELLATIONS

We allow our customers to return or exchange unused items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you are not pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below. Once item has been installed on vehicle, unless defective, cannot be returned.

A refund or exchange of a product will be processed only if it accompanied by the original sales invoice. Return freight charges are not reimbursable.

All returned orders are subject to a 20% restocking fee. Any orders placed then canceled within the same business day, will be subject to a $10.00 bank cancellation fee. Any order canceled on the next business day and beyond, will be subject to a 20% restocking fee. If an order is shipped then canceled, it will fall under the 20% restocking fee if returned. Absolutely no returns after 14-days.

Any product that is refused upon delivery, the customer is responsible for all shipping and cancelation fees of canceled orders.

We will exchange any UNUSED UNDAMAGED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, the difference will be credited to the customer’s account minus the 20% restocking fee. Customer is responsible for all shipping of exchanged items.

We do not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company.

International Orders

Shipping charges both ways for any cancellations, returns or warranty claims outside the Continental USA will be the responsibility of the customer. iROTORS under no circumstance will pay for any shipping costs.

ALL RETURNS MUST FOLLOW THESE THREE STEPS:

1. Customer MUST have their order number with first and last name.
We cannot accept any item for return without a valid order number or customers first and last name and submitted to an authorized representative of iROTORS. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via telephone at 888-876-8677.

2. Customer MUST return item in original UNUSED UNDAMAGED condition.
We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that have been returned in poor condition, damaged or missing parts will NOT be credited and will be returned at the customer’s expense.

3. Customer MUST pay for shipping to return item.
We will not pay the shipping fees to have the item returned to us.

REFUNDS

Any refund or credit approval will be credited to your Paypal account, or credit card within 72 hours. Please be aware that your bank may take 5-10 business days to post to your credit card. If you do not receive a credit after 14 days please email our customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

ERRORS AND MISTAKES

If a return request is due to an error on the part of iROTORS we will arrange for return shipping by use of a call tag or shipping return label. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange return shipping back, and at no time will a second call tag or return label be issued. On returns where iROTORS is not at fault, or where the customer chose the incorrect vehicle application, the customer will be responsible for all return shipping charges and a 20% restocking fee.

DAMAGE AND LOSS

Once the package leaves iROTORS' facility, iROTORS is responsible for the package arriving at the customers address. Our warehouse packages every item with the best protection possible to prevent shipping damage. If you receive a damaged part, DO NOT accept the package and have the shipping company immediately return it to the sender. If the shipping company has left a damaged package in your absence, immediately contact the shipping company and have the
package returned to the sender. Missing, damaged or incorrect parts are non-returnable after 14 business days, regardless of the party at fault. Please contact us immediately if any of the above occurs. Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under the warranty. Because the customer is the shipper,
he or she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company.

We reserve the right to change our prices, terms, conditions, and policies at any time. By submitting your order for purchase, you are indicating that you have read and accept the terms of these policies.