Frequently Asked Questions
- Product Information
- Order Status
- Payment/Billing
- Shipping / Delivery
- Returns
- Buyer's Guide
- Customer Support
Product Information
What material are the rotors made of?All rotors by iRotors are made of cast iron.
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What are the advantages of cross drills?
- Improves wet and dry weather braking
- Maximizes heat dissipation
- Reduces stopping distance
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What are the advantages of slots?
- Increases brake pad bite
- Releases any trapped gas, dust, water, and heat
- Shortens braking distance
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What are the advantages of zinc plating?
- Protects against rusting and corrosion on hub, edge, and vents
- Lasts longer than clear coating and spray paint
- Better appearance
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What condition are these items in?
All items are brand new and never been used.
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Do I need to change any of my existing brake components?
Parts can be used with all brake components. They are direct bolt on replacements, so no modifications are needed.
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Order Status
Has my order shipped?A shipment notification email will be sent when your order ships. If you have not received the shipment email, it is because your order has not yet shipped or your email account has blocked our email from reaching you. If it has been longer than seven business days since your order has been placed, please contact us at sales@irotors.com.
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How do I track my order?
Depending on the carrier used, you can track packages the following ways: For all Canadian shipments, you can track your packages at http://www.ups.com.
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Do you offer will call and installation?
Will call and installation is available to all Southern California residents. Please give us a call at (951) 736-9211 to schedule an appointment. We install every item we offer in our store.
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Payment/Billing
What forms of payment do you accept?We accept the following methods of payment:
- Visa, Mastercard
- Paypal
- Money Orer / Cashier's Checks
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How do I pay with Money Order or Cashier's Check?
Simply place an online order, and then mail your check or money order with a printed copy of your confirmation page to:
iRotors, Inc.
1820 Town & Country Drive
Norco, CA 92860
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I paid with Paypal, why does my order status say Pending Payment?
If paying by Paypal eCheck, it can take anywhere up to 7 business days for you rpayment to clear through Paypal. Once it clears, it will update in our system to �Payment Cleared� status, and you will receive an email confirming that it has cleared. If it doesn�t clear, you will be asked to provide an alternative payment method and return to checkout for payment.
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Why was my credit card payment declined?
Your credit card payment may be declined for the following reasons:
- The Billing Name and Address fields entered during Marketworks Checkout do not exactly match that of your credit card statement.
- The Card Number, Expiration Date, and/or CVV# was entered incorrectly.
- Your card is not working due to the balance or credit line.
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Do I have to pay sales tax?
All CA residents will have to pay sales tax of 7.75%. If the billing address is located outside of CA, but is still being shipped within CA, taxes will also be applied.
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How will the charge appear on my credit card statement?
Charges will appear on your credit card statement as iRotors, Inc.
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Shipping/Delivery
How long will it take for my shipment to arrive?Once an order ships from our facility, it can take anywhere between 1 to 5 business days to arrive, depending on your location from CA. For all Canadian residents, it will take approximately 7 business days for the shipment to arrive!
The above times are estimates and are not guaranteed, as they may be exceeded depending on the delivery time taken by the carrier used.
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How much is shipping?
When shopping in our store, when you are looking on an Item�s detail page, there is a Shipping Calculator button. You will also be able to view this information during checkout of your order. All orders in the Continental US ship USPS or DHL, unless otherwise specified; all Canadian orders ship via UPS.
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Do you package my shipment in a box?
We ship in durable, crush-resistant boxes with bubble wrap packaging to protect your order. Orders are packaged, labeled, and shipped professionally to help protect your items during shipment. A detailed packing slip is included in every order for your record keeping.
We take great pride in make sure your order is well cared for when it leaves our warehouse.
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When will my order ship?
It will take between 5 and 7 business days to ship out all orders. It is important that year/make/model is provided at checkout, otherwise there will be a delay in shipping.
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Why does it take so long for my order to ship?
Every order is considered a special order, and is not submitted for zinc treatment until the order is received. This is to ensure that every customer receives fresh, quality parts.
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An item is missing from my shipment.
First, check the tracking information on your order and make sure that you�ve received a box for each tracking number. If you have all of the boxes, but still cannot find the item, search through the packaging material in the boxes to see if they are really empty. If you still cannot find the item, please contact us at sales@irotors.com.
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Returns
How do I return a product?Returned items should be sent to the address listed below:
Attention: Returns Department
iRotors, Inc.
1820 Town & Country Drive
Norco, CA 92860
Important:
You must first contact us at sales@irotors.com to obtain a RMA (Return Merchandise Authorization) Number. This will ensure that we are able to process your return promptly. If normally takes 7 to 10 business days to process your return after we receive your product.
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What is iRotors� Return Policy?
All products carry a 30-day warranty against fitment. Additionally, the warranty covers cracking and warping for all rotors. Warranty claims for exchange must be made within 30 days from the original date of receipt from the shipping carrier. Shipping charges for products returned or exchanged to iRotors are the responsibility of the buyer. iRotors will pay for shipping charges on all replacement or exchange product shipments from our warehouse. It may take up to 10 business days to process your return after we receive your product.
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be in original saleable packaging.
There will be no return or exchange on merchandise that shows the signs of having been used, installed, or mounted. A 20% restocking fee will be applied for all returned products. Returns must be sent freight prepaid and insured by you, the buyer.
A refund or exchange will not be considered until all relevant items have been returned to iRotors.
All credit card/PayPal cancellations are subject to a $20 cancellation fee. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
It is the responsibility of the customer/installer to verify the correctness of the size and application of all parts before installation.
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I purchased the wrong product.
As long as the product is in 100% resale condition and is in its original packaging, you may return it to the address below, and we will gladly exchange it for you for a product of equal or lesser value. If it is not in resale condition, it will be discarded and then cancelled.
Attention: Exchanges
iRotors, Inc.
1820 Town & Country Drive
Norco, CA 92860
Important:
You must first contact us at sales@irotors.com to obtain a RMA (Return Merchandise Authorization) Number. This will ensure that we are able to process your return promptly. If normally takes 7 to 10 business days to process your return after we receive your product.
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I received the wrong product.
While we strive for 100% accuracy, we are 99.9% accurate in our shipments, as we are human and sometimes rare situations may arise. If you happen to receive a wrong product, please contact Customer Support at sales@irotors.com.
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I�ve returned the product, when will my return process?
It normally takes 7 to 10 business days to process your return after we receive your product. You will receive an email when your return processes.
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Buyer's Guide
Why should I buy from iRotors?- We are a trusted online seller!
- 100% quality guaranteed
- We provide great parts at affordable prices!
- All items ship from our warehouse, and are not drop-shipped from some unknown place.
- You will receive a Shipment Notification email with Tracking Number.
- Orders are packaged, labeled, and shipped professionally in durable boxes to help protect items during shipment. A detailed packing slip is included in every order for your record keeping.
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Is the order process secure?
Yes! Our website uses the latest encryption technology to protect your personal information. Our ordering process is secure from beginning to end.
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How do I find my product?
The easiest and fastest way to find something in our store is to use the Search box located at the top of the homepage. You can also browse by your vehicle�s make, or even by the different product lines that we offer. The different choices are provided to make your shopping experience easier.
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Do you offer your products wholesale to resellers?
Yes, we do offer wholesale pricing to those customers with a valid tax id number. If you are interested in carrying the iRotors line, please contact us at sales@irotors.com.
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Customer Support
Contact us about your order or any other topic.Please contact us at sales@irotors.com with any questions you have about our items, your order, or any technical difficulties you may have experienced during checkout.
Why aren't you responding to my emails?
If you have tired to email us in the past but you are not receiving a response from us, it is possible that our email replies are being blocked by your internet service provider, email program, or spam settings. This sometimes happens to business emails even when it is legitimate. This is especially true if your ISP is Earthlink, AOL, Hotmail, Yahoo, or Verizon. If you think this is happening to you, consult the help section of your email program and see how to open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on changing your email filter settings. Once you�ve done that, email us back and we�ll gladly answer your questions again.
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