We allow our customers to return or exchange unused items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you are not pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below. Once item has been installed on vehicle, unless defective, cannot be returned.
A refund or exchange of a product will be processed only if it accompanied by the original sales invoice. Return freight charges are not reimbursable.
All returned orders are subject to a 20% restocking fee. Any orders placed then canceled within the same business day, will be subject to a $10.00 bank cancellation fee. Any order canceled on the next business day and beyond, will be subject to a 20% restocking fee. If an order is shipped then canceled, it will fall under the 20% restocking fee if returned. Absolutely no returns after 14-days.
Any product that is refused upon delivery, the customer is responsible for all shipping and cancelation fees of canceled orders.
We will exchange any UNUSED UNDAMAGED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, the difference will be credited to the customers account minus the 20% restocking fee. Customer is responsible for all shipping of exchanged items.
We do not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company.
International orders cannot be returned or exchanged unless the item is defective.
ALL RETURNS MUST FOLLOW THESE THREE STEPS:
1. Customer MUST have their order number with first and last name. We cannot accept any item for return without a valid order number or customers first and last name and submitted to an authorized representative of iROTORS. Please contact us at
or via telephone at 888-876-8677.
2. Customer MUST return item in original UNUSED UNDAMAGED condition. We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that have been returned in poor condition, damaged or missing parts will NOT be credited and will be returned at the customers expense.
3. Customer MUST pay for shipping to return item. We will not pay the shipping fees to have the item returned to us.
Any refund or credit approval will be credited to your Paypal account, or credit card within 72 hours. Please be aware that your bank may take 5-10 business days to post to your credit card. If you do not receive a credit after 14 days please email our customer service at
ERRORS AND MISTAKES
If a return request is due to an error on the part of iROTORS we will arrange for return shipping by use of a call tag or shipping return label. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange return shipping back, and at no time will a second call tag or return label be issued. On returns where iROTORS is not at fault, or where the customer chose the incorrect vehicle application, the customer will be responsible for all return shipping charges and a 20% restocking fee.
DAMAGE AND LOSS
Once the package leaves iROTORS' facility, iROTORS is responsible for the package arriving at the customers address. Our warehouse packages every item with the best protection possible to prevent shipping damage. If you receive a damaged part, DO NOT accept the package and have the shipping company immediately return it to the sender. If the shipping company has left a damaged package in your absence, immediately contact the shipping company and have the package returned to the sender. Missing, damaged or incorrect parts are non-returnable after 14 business days, regardless of the party at fault. Please contact us immediately if any of the above occurs. Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under the warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company.
We reserve the right to change our prices, terms, conditions, and policies at any time. By submitting your order for purchase, you are indicating that you have read and accept the terms of these policies.